Refund policy

Returns
We have a 30-day return policy, which means you have 30 days from the original purchase to request a return. To be eligible for a return, your item must be in the same condition that you received and in its original packaging. All returns will incur a 15% restocking fee. The Essential and Elite recliners will also incur a $200 return freight charge. 

To start a return, please log into your account by clicking here.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at shop@irwinseating.com.

Refunds
We will notify you once we’ve received your return.   We will inspect returned product within approximately 7 days and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30-45 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at shop@irwinseating.com.

Please Note that a 15% restocking fee and the return shipping fee will be deducted from your refund amount. 

 

Product Warranties
We stand behind our products and provide a 1-year limited warranty from defects in material and workmanship from the date of purchase. If any defects are found in the product during this period, Irwin will repair or replace the defective product at its discretion.

This warranty does not cover:

• Damage caused by misuse, abuse, neglect, or accidents.
• Damage caused by unauthorized repairs or modifications.
• Normal wear and tear.
• Damage caused by failure to follow the product instructions.
• Purchases from unauthorized sources or unofficial sales channels. 

To make a claim under this warranty, please email us at shop@irwinseating.com within the warranty period and provide proof of purchase. If Irwin determines that the product is defective and covered under this warranty, it will repair or replace the product free of charge.

Cancellation Policy

• Cancellation Requests: Customers may request to cancel an order by emailing our Customer Support team at shop@irwinseating.com within 24 hours of placing an order. Please provide your order number and relevant details when making a cancellation request.
• Cancellation Approval: Cancellation requests will be reviewed on a case-by-case basis. Depending on the status of the order and any applicable fees or charges, we will determine whether the cancellation can be approved.
  
• Cancellation Fees: Orders that have already entered the production or fulfillment process may be subject to cancellation fees. These fees will be communicated to you during the cancellation process.

Change Policy

• Change Requests: If you need to make changes to your order, please email our Customer Support team at shop@irwinseating.com as soon as possible. We will do our best to accommodate change requests if the order has not entered the production or fulfillment process.
  
• Change Approval: Changes to orders will be reviewed and approved on a case-by-case basis. Additional charges may apply for order modifications, and these charges will be communicated during the change process.